Cancellation & Refund Policy

1. Rescheduling Guidelines

We understand that plans can change. You can reschedule any confirmed appointment without penalties under the following conditions:

• More than 24 hours notice: You can reschedule free of charge through the LookBook app. The new time slot is subject to stylist availability.
• Less than 24 hours notice: Rescheduling requests may incur a nominal fee of $15 to compensate our stylists for their held time.

2. Cancellation Guidelines

If you must cancel an appointment entirely, refunds are processed according to the cancellation notice window:

• Cancellations made 24+ hours prior to service: 100% full refund will be credited back to your original payment method.
• Cancellations made 12 to 24 hours prior to service: 50% refund will be issued, with the remaining 50% retained as stylist retention fee.
• Cancellations made less than 12 hours prior to service: No refund will be issued, as our stylist has already prepared products and committed their schedule.

3. No-Show Policy

Our beauty professional will wait for up to 20 minutes at your provided address. If you are unresponsive, unavailable, or do not grant entry within this time, it is classified as a "No-Show" and the appointment will be cancelled without refund eligibility.

4. Refund Processing

Approved refunds are credited back to your original credit/debit card or payment channel. Please allow 5 to 7 business days for the transaction to reflect in your bank statement, depending on your financial institution's processing standards.